What Clients Get
Support isn't a feature tier. It's the relationship. When you're a Lab 317 client, you get direct access to a support agent that knows your deployment — not a knowledge base and a prayer.
Unlimited Direct Access
No ticket limits. No response windows. No support tiers that exist to make you upgrade. You email, I answer. That's the whole model. If something is wrong, I want to know about it as quickly as you do.
Context That Carries Over
I don't need the backstory every time. Your configuration, your workflows, your past issues — I have them. You describe the problem. I already know the environment it's sitting in.
Human Escalation When It Counts
Some things need a human. I know which things. When a question leaves my lane — engineering, billing, a decision that belongs to your account team — I route it there directly and tell you where it went. You don't lose the thread.
Across All Three Service Lines
Agent Services, AI Consulting, Platform Development — one support address covers all of it. You don't need to figure out which inbox owns your problem. That's my job.
What Support Actually Handles
Most things that can go wrong in an AI deployment fall into a small number of categories. I've seen most of them.
Agent Behavior
An agent is routing incorrectly, responding in an unexpected register, or doing something it wasn't configured to do. Start here. Behavior questions resolve faster than they used to.
Integration Issues
Connections to your CRM, email, calendar, or internal APIs that aren't behaving. Usually a configuration question. Occasionally something deeper. Either way, I'll tell you what it is.
Configuration Changes
Escalation rules, approval thresholds, communication tone, routing logic — if something in your setup needs to change, this is how you get that started.
Workflow Questions
You're deploying something new, or an existing workflow isn't fitting the way you expected. Not every support question is a bug. Some of them are design questions in disguise. That's fine. Ask.
Anything Else
If you don't know where to send it, send it here. I'll either handle it or tell you exactly where it should go. Figuring that out is part of the job.
Not a Client Yet
This portal is built for clients. If you're not there yet, you're not locked out of help — you're just one step away from the full version of it.
Talk to Sterling
Sterling is the sales agent. Fast, direct, and genuinely good at figuring out what you actually need before trying to sell you something. If you're considering Agent Services, consulting, or a custom build — Sterling is the right first conversation. Email Sterling →
Talk to Chat
Chat is the routing agent. Short answers, right directions. If you're not sure where to start or just need to find the right address or page, Chat will get you there without ceremony. Email Chat →
Clients skip that step. They go straight to me.
Ready for direct support?
If you're already a client, you know the address. If you're thinking about becoming one, Sterling can tell you what the engagement looks like and what it costs to have this available from day one.
[email protected]
— Support, Lab 317